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Grievance Redressal - CBDT to set up 58 more ASK Centres in current fiscal

By TIOL News Service

NEW DELHI, JULY 29, 2015: AS per CBDT, the disposal of grievances received through CPGRAMS has improved considerably. From 1.4.2014 to 22.07.2015 the overall disposal rate of grievances received on public grievances portal of the Government of India works out to 85%.

The Department has established 250 ASK Centres across the country to facilitate delivery of services identified in the Citizen’s Charter to the taxpayers. A road map is being readied for additionally establishing 58 ASK Centres during the current Financial Year. The department is committed to improve the delivery of service through ASK Centres. Towards this end, it has decided to mount proper training and refresher programmes for the officials working in ASK Centres with a certainty of tenure for such officials.

The disposal of Rectification Applications was also reviewed where pendency of cases was considerably high. At the end of first quarter of the current Financial Year 65 percent of the rectification applications received in the Department were disposed off. The Department is working on improving systems to reduce the time taken in disposal of rectification applications.

The Department is committed to the objective of timely delivery of quality taxpayer services and time bound disposal of grievances. This will be closely reviewed from time to time.


 RECENT DISCUSSION(S) POST YOUR COMMENTS
   
 
Sub: ESTABLISHMENT OF ASK CENTRES WITHOUT ADEQUATE AND SKILLED MANPOWER IS OF NO USE


Idea and policy of establishment of ASK Centres to address grievances of Tax Payers is very good and appreciable. But the question is whether the ASK Centres, which are functioning as on date, are able to perform and deliver the expected results? The Answer is NO. Though ASK Centres have come up beautifully and with spacious building and other amenities, they are lacking with adequate and skilled manpower. The manpower to ASK Centres are being drafted from the existing manpower in field offices, which themselves are having thin and weak manpower. Presently ASK Centre, in many places, is performing merely as Tappal Receipt Counter managed by TA/STA. Receipts generated and issued through system is also of no use, since the Tax Payers are not able to track their tappal online. Statistics indicate increase in percentage of resolving tappals and applications, but Tax Payers’ grievances remain unaddressed. It is therefore utmost important to see that ASK Centre functions to its full potential by posting adequate and skilled manpower and also manpower in field offices to be strengthen to dispose of applications to the logical end. Immediate steps to be taken to provide facility to Tax Payers to monitor online the status and action taken on their tappal and grievances. Otherwise huge investment made on ASK Centres will be waste of public money.

V. G. IRKAL
Hospet


Posted by vasantirkal vasantirkal
 

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