By TIOL News Service

NEW DELHI, MAR 24, 2018: GOODS and Services Tax Network (GSTN) has sought the views of the taxpayers about their experience and difficulties.  A survey was conducted by GSTN on overall taxpayer's satisfaction during the months of October 2017 & November 2017. The taxpayers for the Survey were selected at random, on the basis of their most recent activity, on the GST portal. The Survey was not conducted State-wise. On the basis of the Survey/ response received, suggestions / concerns were identified.

These steps have improved the system and made it user-friendly. Further, the following steps have been taken to make GST system simpler for tax payers:

++ Edit facility is available in returns and other forms.

++ Offline tools for return preparation and other functionalities have been provided.

++ User manual, Video tutorials and FAQs have been provided for different functionalities which can be used by the tax payer.

++ Approximately 60,000 tax officers/officials of Central/State Government have been trained so that they can assist taxpayer and resolve their queries/grievances and train them on various functionalities.