CBDT warns of action as plaints of misconduct pour in
By TIOL News Service
NEW DELHI, APRIL 18, 2018: THE CBDT has once again reminded the field officers about the necessity of soft skills while dealing with taxpayers or their representatives. It is important that the behavior of officers and staff should be courteous, polite and above reproach. However, a number of complaints are being received in the Tax Payer Services Directorate and CBDT regarding harassment, misconduct and high handedness of Officers and staff. Such incidents damage the image and reputation of the Income Tax Department and dent the efforts of the Department to position itself as a service oriented organization.
The Board has asked its CCITs to issue necessary instructions to their officers and staff to deal with public not only with administrative efficiency but also with the requisite soft skills. Their behaviour needs to be impeccable not only in the performance of their official duties but also decorous outside the office. Clause 3 and 3A and other applicable rules of the Central Civil Service (CCS) Conduct Rules, 1964 may be reiterated in this regard.
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