GST - Seva Kendras receive plaints about retailers overcharging
By TIOL News Service
NEW DELHI, DEC 10, 2019: CBEC MITRA, a pan-India helpdesk, a national toll-free number and “GST Seva Kendras” have been established to resolve taxpayer grievances relating to Goods & Service Tax (GST).
This was stated by Mr Anurag Singh Thakur, Union Minister of State for Finance & Corporate Affairs, in a written reply to a question in Lok Sabha yesterday.
The Minister further stated that Goods and Services Tax Network (GSTN) has a helpdesk to redress taxpayer grievances regarding the GST portal, which can be accessed through telephonic calls or through Self-Help Grievance Redressal portal (GRP) https://selfservice.gstsystem.in.
Various retail institutions overcharging the customers and producing inflated bills were reported. The details of the complaints reported are as follows:
S. No.
|
Nature of supply / Sector
|
Number of cases
|
1.
|
FMCG (Fast Moving Consumer Goods)
|
42
|
2.
|
Restaurant Services
|
14
|
3.
|
Sanitary Wares
|
2
|
4.
|
Entertainment Services / Press / Cinematography
|
6
|
|