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Smart pre-paid metering App & Consumer Services Index of DISCOMs launched

By TIOL News Service

NEW DELHI, AUG 06, 2022: THE Review Planning & Monitoring (RPM) meeting with States and State Power Utilities was held on 05.08.2022 at New Delhi, under the chairmanship of Hon'ble Union Minister of Power and New & Renewable Energy R. K. Singh in presence of Hon'ble Minister of State for Power and Heavy Industries Krishan Pal Gurjar. Secretary (Power), Secretary (New & Renewable Energy) along with other senior officials from Ministry of Power, Ministry of New & Renewable Energy, Power Sector CPSEs and Power / Energy Departments of various States and State Power Utilities were present in the meeting.

The meeting deliberated on several issues of national importance in the Power Sector with underpinnings of Sectoral viability and Sustainability, building upon Hon'ble Prime Minister's address on 30th July, 2022 on the occasion of Ujjwal Bharat Ujjwal Bhavishya celebrations. These included liquidation of Government Department electricity dues and subsidy dues; progress on prepaid Smart metering in Government departments; establishing robust systems of Energy accounting and subsidy accounting and timely and advance payments thereof; timely fixation of regular and true-up tariffs; timely finalisation of Utility accounts; Progress of Feeder & DT metering; progress on Revamped Distribution Sector Scheme (RDSS); and compliance in regard to Electricity (Late Payment Surcharge and Related Matters) Rules, 2022.

During the meeting, Hon'ble Union Minister launched the (i) 10th Integrated Rating of Power Distribution Utilities, (ii) 1st Consumer Service Rating of DISCOMs and (iii) Bharat eSmart Mobile Application (BeSMA).

Integrated  Rating  exercise  is  being  carried  out annually since 2012 with the aim of evaluating performance of utilities on a range of parameters covering financial sustainability, performance excellence and external environment and their ability to sustain improvements year over year. The methodology for the rating has been comprehensively reviewed and revised in the current rating exercise, which is the 10th one in the series. The rating now lays a higher emphasis on financial performance, while also assessing operational efficiencies and external ecosystem of DISCOMs. The rating will now be dynamic in nature based on triggers having impact on DISCOM financials. Private DISCOMs and State Power Departments have also been included for comprehensive sectoral coverage. The details can be been accessed at

Taking forward the multiple reform measures centred around ensuring the best-in-class services to electricity consumers across the country, Hon'ble Union Minister also launched the first ever Consumer Service Rating of DISCOMs (CSRD) for the FY 2020-21. The report captures the current status of consumer services across various DISCOMs. It delves into key parameters of consumer services such as operational reliability, connection services, metering, billing and collection services, fault rectification and grievance redressal. The DISCOMs have been rated across various identified parameters on a seven-point scale. The intent is to enable sharing of best practices of top performing DISCOMs as well as to help other DISCOMs in identifying critical areas for enhancing performance. The report is available at .

As a step towards enhancing consumer empowerment, a free-to-use Mobile app for prepaid smart meters was also launched for the nationwide rollout of smart metering. This mobile App would build up on the data of the Smart meters and would provide essential information to consumers in regard to their usage and balance electricity remaining, both in terms of Units and Monetary terms. The App would enable consumers to access real time information pertaining to their electricity usage and receive alerts & notifications. The App provides multiple options and gateways like UPI, net banking, credit & debit card etc. for payment and recharge through Mobile phones with ease. This mobile app is aimed at achieving consumer delight by enabling them achieve a command over their electricity usage in almost real time, while also helping them in electricity usage as per their needs, altering consumption behaviour to achieve energy efficiency, as well as help them in lowering their bills. This App would be available to all the Distribution Utilities free of charge once they place a requirement to the Ministry of Power. While the App is amenable to a top level customisation as per specific Utility needs, O&M for 10 years would also be free for the DISCOMs. The mobile app is built on strong security measures and is adequately equipped to protect individual data.