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Post Office Rules updated for enhancing quality of service delivery

By TIOL News Service

NEW DELHI, APR 04, 2025: THE Post Office Rules, 2024 are framed to be an enabler for enhancing quality of service delivery including in rural areas through rationalization of postal products and services, creating scope for introducing new mail and parcel products and citizen centric services like financial and insurance services etc.

The Dak Sewa Jan Sewa principle plays a key role in improving the accessibility and efficiency of postal services, especially in rural and underserved areas through technology enabled and digitized postal services. The Department provides products and services under "Universal Postal Services", which are affordable and available to all citizens. Facilities such as track and trace facility, electronic intimation through short messaging service for status of delivery of item, m-banking, e-banking, etc. are available to enhance last- mile connectivity for delivery of various citizen centric services and furthering the national agenda of financial and digital inclusion.

The Department of Posts has undertaken various measures for facilitating ease of doing business such as rationalization of mail and parcels products, introduction of "Dak Ghar Niryat Kendras" which provide rural entrepreneurs with access to export markets. Under the PM- Vishwakarma Scheme, the Department has also delivered 1.38 lakh tool kits to rural artisans.

This information was given by Dr. Pemmasani Chandra Sekhar, Minister of State for Communications & Rural Development, in a written reply in the Rajya Sabha yesterday.


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