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GST - Seva Kendras receive plaints about retailers overcharging

Published: Dec 10, 2019

By TIOL News Service

NEW DELHI, DEC 10, 2019: CBEC MITRA, a pan-India helpdesk, a national toll-free number and “GST Seva Kendras” have been established to resolve taxpayer grievances relating to Goods & Service Tax (GST).

This was stated by Mr Anurag Singh Thakur, Union Minister of State for Finance & Corporate Affairs, in a written reply to a question in Lok Sabha yesterday.

The Minister further stated that Goods and Services Tax Network (GSTN) has a helpdesk to redress taxpayer grievances regarding the GST portal, which can be accessed through telephonic calls or through Self-Help Grievance Redressal portal (GRP) https://selfservice.gstsystem.in.

Various retail institutions overcharging the customers and producing inflated bills were reported. The details of the complaints reported are as follows:

S. No.

Nature of supply / Sector

Number of cases

1.

FMCG (Fast Moving Consumer Goods)

42

2.

Restaurant Services

14

3.

Sanitary Wares

2

4.

Entertainment Services / Press / Cinematography

6

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