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Auto Appeal System of Haryana Right to Services Commission sets new paradigm

By TIOL News Service

NEW DELHI, DEC 30, 2024: ON   the   invitation   of   Chief   Commissioner,  Right   to   Services   Commission   of   Haryana, Department  of  Administrative  Reforms Personnel Grievances,  Government of India delegation led by  V  Srinivas Secretary visited the Right to Services Commission, Haryana on 27.12.2024. The delegation visited Haryana  Shehri  Vikas Pradhikaran,  Haryana Discoms, and the Haryana Govt's  Antoyadasaral  call  centre  monitored  by  the Commission. The delegation observed the seamless service delivery  processes  and  attended  a  session  of  citizen  interactions  via  video conferencing,   highlighting   the   Commission's   focus   on   real-time   grievance   resolution   in collaboration with senior officials.

The Right to Services Commission has transformed the modalities of improving service delivery in the State. 422 notified services are being provided in a time bound manner. Every office has a notice board of  the  timelines  of  service  delivery,  end  to  end  digitization  of  the  process  was undertaken  from  call  centre  to  the  Antyodaya Saral  portal  to  the  field  offices.  An innovative method  of    auto-appeal  process  was  introduced  and  rigorously  monitored  which  enabled the transformation. Secretary DARPG complimented and appreciated the Chief Commissioner Right to Services Commission of Haryana for successful implementation of auto appeal system that enabled timely redressal of service delivery application.

The DARPG delegation called-on the Chief Minister, Haryana and briefed him on the DARPG initiatives of Special Campaign  4.0, e-Office, CPGRAMS  and  various  aspects  of Governance.

DARPG Delegation led by V Srinivas Secretary, meeting with Hon'ble Chief Minister Haryana

V Srinivas Secretary DARPG interacting with staff of Haryana Govt's Antoyada Saral call centre under the Right to Service Commission of Haryana


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